Customer Management

Market leaders in Call Centre and Customer Management, the ENGAGE Customer Management team are experts in understanding your business.  We deliver bespoke recruitment solutions to meet your needs, with a specialist focus on attracting the top talent within customer centric organisations in operations, support functions and client facing roles.

The Customer Management practice benefits from over 50 years of senior recruitment experience within Contact Centres. With experience delivering campaigns in the Utilities, Outsourcing, Financial Services, Telecoms, Collections and Consumer sectors, specialising in both the permanent and interim attraction of senior and executive candidates across a range of roles.

• Customer Management Consultants are highly experienced recruiters within the sector and passionate about the Contact Centre and Customer Service industry. 
• Comprehensively understanding current job functions, industry trends and commercial issues affecting the sector allows the team to confidently and competently assess individuals effectively and advise clients’ accordingly.
• Holding long-standing relationships with numerous Executive level Industry leaders. 

Areas of expertise include: 

Operations :

• Managing Director 
• Customer Service Management 
• Contact Centre Management (Voice and Data) 
• Telesales Management 
• Customer Experience / Insight 
• Helpdesk Management 
• Back Office Processing

Support Functions:

• Resource Planning 
• Project Management 
• Business Improvement 
• MI Management 
• Consulting 
• Process Improvement 
• CRM Implementation

Client Facing:

Relationship Management 

• Account Management 
• Business Development 
• Vendor Management 
• Outsource Relationship Management 
• Client Services 
• Sales Operations
• Sales Strategy